Before you pay. The membership fee is asked for only after the office has verified and accepted your profile. If your profile is not accepted, you pay nothing. This is why the fee is not refundable once membership has started.
1. Membership fee (₹2,200 for six months)
- Once membership is activated, the fee is non-refundable, in full or in part, including if you find a match early, stop using the service or close your account.
- If the Trust closes your account for breach of the Terms & Conditions, no refund is due.
- If the Trust itself stops providing the service before your membership ends, the unused months are refunded in proportion.
2. Download charges (₹30 / ₹50 each)
A download charge is non-refundable once the profile has been delivered to you, because the contact details have been released. If a paid download fails and the profile is not delivered, the download is restored to your account or the charge is refunded.
3. Payments that are always refunded in full
- You were charged twice for the same membership or download.
- Money was debited but the payment failed, or the membership or download was not activated.
- You were charged an amount different from the published fee.
4. Cancelling
You can stop at any time: membership is not renewed automatically, so nothing more is charged unless you choose to renew. You can also close your account and have your profile removed at any time, as described in the Privacy Policy; closing an account does not create a refund except in the cases in section 3.
5. How to ask for a refund
Contact the office within 30 days of the payment, giving your registered mobile number, the date, the amount and the payment reference shown on your receipt or bank statement:
- In person at 9/3 Kavadakara Street, Dindigul 624 001, Monday to Saturday, 10am to 6pm
6. Timelines
We confirm whether a refund is approved within 3 working days of your request. Approved refunds are sent to the original payment method (card, UPI or bank account) within 5 to 7 working days; your bank may take a few more days to show it. Payments made in cash at the office are refunded at the office or by bank transfer.